Frequently Asked Questions

You can request a quote through our online form or by contacting our team directly. Simply provide:

• Your molecule list (upload or manual entry)
• Target SRA market (FDA, EMA, MHRA, etc.)
• Quantity requirements
• Temperature storage needs
• Required delivery date

Our team will respond with availability, pricing, and lead times within 24-48 hours.

Most quotes are delivered within 24-48 hours. Complex or custom sourcing requests may take slightly longer as we verify availability and pricing across our supplier network.

We don't have strict minimum order quantities. However, pricing may vary based on volume. For single-unit orders or small quantities, please contact us directly to discuss options.

Yes. Your dedicated account manager will provide regular status updates throughout the procurement and shipping process. You'll receive notifications at key milestones including order confirmation, shipment dispatch, and estimated delivery.

We source exclusively from Stringent Regulatory Authority (SRA) markets including:

• United States (FDA)
• United Kingdom (MHRA)
• European Union (EMA)
• Canada (Health Canada)
• Australia (TGA)
• Japan (PMDA)

Yes, we specialize in custom sourcing for difficult-to-find products including shortage items, discontinued products, and specialty formulations. Our global network allows us to access products that may not be readily available through standard channels.

Every product is verified through our supplier qualification process. We maintain relationships only with authorized distributors in SRA markets and verify origin documentation for each procurement. All products come with complete chain of custody documentation.

Submit a custom sourcing request. Our team will search our extended network to locate the product. We can often source products not listed in our standard database within similar timeframes.

Our average delivery time is 32 days from order confirmation. This includes procurement, quality verification, and GDP-compliant shipping. Actual times may vary based on product availability and destination.

Yes, expedited shipping options are available for urgent requirements. Additional charges may apply. Please indicate your urgency when requesting a quote and we'll provide options.

We ship globally from our warehouse in Dubai.

Cold chain products are shipped in validated packaging designed to maintain required temperature ranges. Continuous temperature monitoring is provided throughout transit, and you'll receive complete temperature logs with your shipment.

Every shipment includes:

• Batch records and expiry details
• Chain of custody documentation
• Temperature logs (for cold chain products)
• GDP compliance records
• Origin market verification

Our operations are aligned with Good Distribution Practice (GDP) standards. We maintain handling in line with labeled storage requirements and temperature-controlled logistics throughout our supply chain.

We have documented excursion management procedures including immediate notification, impact assessment, and product replacement if integrity is compromised. You'll receive full documentation of any excursion events and our response.

Pricing is based on the product, quantity, origin market, and shipping requirements. All quotes include product cost and any applicable handling fees only. While we can ship on your behalf, shipping charges and local customs clearance are the customer's responsibility.

We accept bank transfers (wire transfers) and letters of credit for larger orders. Payment terms are typically advance payment for new clients, with credit terms available for established accounts.

Yes, volume discounts are available for larger orders and ongoing supply agreements. Contact your account manager to discuss pricing for your specific requirements.